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Tuesday, 25 February 2020

Egypt's prime minister reviews complaints about gov't services in 2019

Based on the report, 640,000 complaints were filed in 2019, constituting a remarkable 50 percent increase on 2018

MENA , Saturday 11 Jan 2020
Madbouly
Egypt's PM Madbouly (photo: Al-Ahram)
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Prime Minister Mostafa Madbouly reviewed on Saturday the report prepared by the unified government complaint system on the outcome of 2019.

Based on the report, 640,000 complaints were filed in 2019, constituting a remarkable 50 percent increase on 2018.

Madbouly said the unified government complaint system serves as a mechanism to ensure fast communication with citizens.

Madbouly made his remarks during a meeting with Director of the government-run complaint system Tarek Rifaai to review the 2019 achievement report.

"We all work to serve people and resolve their problems," Madbouly said, noting that the system has earned people's confidence and proven reliable, which is demonstrated by the increased number of complaints raised by citizens recently.

All complaints have been electronically handled according to Presidential Decree No. 314/2017 on establishing a unified complaint system throughout Egypt to receive, examine, and respond to all government complaints electronically.

Meanwhile, Rifaai hailed the higher level of government bodies' response to complaints in pursuance of President Abdel-Fattah El-Sisi's directives to open new channels of communication with citizens with a view to upgrading government services and easing the burden on citizens.

The report said that 13 new government authorities were electronically linked to the complaint system, taking the number of integrated bodies to 120 main bodies and 2,535 affiliated entities.

The report added that 72 percent of the complaints raised by citizens in 2019 were related to the supply, housing and utilities, insurance, pensions and social solidarity, manpower and employment, education and healthcare sectors.

Residents of Greater Cairo and Alexandria represented 47 percent of the total number of complainants in 2019; whereas 34 percent of the complaints were raised by inhabitants of Delta governorates, 14 percent by Upper Egyptian citizens and five percent by citizens of the Suez Canal governorates.

Cairenes had the largest share of complaints, representing 20 percent, followed by Giza 11 percent, Alexandria 10 percent, Sharqiya seven percent, Daqahliya seven percent and Qalioubiya six percent.

The report further indicated that 72 percent of the complaints were addressed to ministries, 23 percent to city halls, three percent to other state bodies and authorities and two percent to universities.

Over 90 percent of the complaints were handled, the report added.

 

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