British Airways on Monday cancelled almost all flights departing and arriving into the UK, as the airline's first-ever pilots' strike began, sparking travel chaos for tens of thousands of passengers.
The industrial action over pay on Monday and Tuesday by members of the British Airline Pilots Association (BALPA) trade union follows around nine months of failed talks.
The carrier, owned by London-listed International Airlines Group (IAG) and which operates about 850 flights per day in Britain, said it had no option but to cancel nearly all scheduled flights.
On the first day of the strike, 145,000 passengers faced cancelled international and domestic flights mainly at London's Gatwick and Heathrow airports.
BA chief executive Alex Cruz called for talks to continue.
"We urge the union to please sit down with us as quickly as we can so that we can reach an agreement," he told the BBC.
There were very few passengers milling around the departure area at Heathrow airport Terminal 5 in west London, AFP photos showed.
Blue screens displayed a message saying that BA was "deeply sorry" for the "large number" of cancellations at T5, home to its British operations.
"Unfortunately, with no detail from BALPA on which pilots would strike, we had no way of predicting how many would come to work or which aircraft they are qualified to fly, so we had no option but to cancel nearly 100 percent of our flights," British Airways said in a statement.
The airline stressed that it remained willing to return to talks but the union -- which is seeking a bigger share of company profits -- accuses BA for not wanting to negotiate.
"We understand the frustration and disruption BALPA's strike action has caused our customers," BA added.
"After many months of trying to resolve the pay dispute, we are extremely sorry that it has come to this."
BA and its 4,300 pilots have been locked in a dispute that could disrupt the travel plans of nearly 300,000 people in total over the two days.
Pilots are also threatening to strike for one more day on September 27 -- and then possibly again closer to the winter holidays -- should the dispute drag on.
BALPA has rejected a pay increase of 11.5 percent over three years that the airline proposed in July.
BA says the offer would see flight captains receive "world-class" pay and benefits of around £200,000 ($246,000 or 220,000 euros) a year.
The airline pointed out also that two other unions representing 90 percent of the airlines' workers have accepted the 11.5-percent raise.
BA 'not budging'
BALPA boss Brian Strutton also apologised for the travel chaos -- but defended the historic industrial action and blamed the company for failing to negotiate.
"We are very sorry for all the disruption that's been caused by the industrial action," he told the BBC.
"I think British Airways took the decision some weeks ago that they would close down the airline operation and it's up to them to do things that way."
BALPA points to a nearly 10-percent jump in pre-tax profits reported by BA-parent IAG last year.
"We are prepared to negotiate. We are prepared to move on our position, but so far British Airways has said to me: We are not going to budge," Strutton said.
In early afternoon deals, IAG's share price sank two percent on the falling London stock market.
Independent aviation analyst John Strickland said the union had not acknowledged how BA had been forced to embrace radical change in the face of fierce competition.
"BA pilots are striking, on the face of it, about pay but terms and conditions come into it too," Strickland told AFP.
"They express concern about how BA is being run -- whilst not acknowledging just how radically the marketplace has changed for the airline in recent years, with more intense and diverse competition of all kinds from low-cost to premium offers."