Vodafone Egypt 4G network down: Here is how to stay connected

Ahram Online , Tuesday 5 Mar 2024

Vodafone Egypt, the country's largest mobile operator with over 40 million customers, is currently facing a partial outage that is impacting some of its mobile and internet services.

Internet cables
Internet cables. AP

 

The issue primarily affects the 4G network, but many users have regained mobile network access by switching to 2G or 3G.

This will at least enable you to make and receive phone calls.

To switch to 3G on Android devices, follow the following steps: go to "Settings," select "Sim Cards & Mobile Networks," choose "Vodafone," and under "Preferred Network Type," select "Prefer 3G."

For iOS devices, navigate to "Settings," choose "Cellular," then click "Cellular Data Options," and ensure that "3G" is checked for both voice and data.

Vodafone Egypt has not yet provided an official explanation regarding the exact cause, extent, and expected timeframe for resolving the issue.

It is also unclear whether the outage is related to the recent cutting of three Red Sea underwater cables that provide internet and telecommunications around the world amid Houthi attacks in the waterway.

Attempts to reach the company's customer service by Ahram Online were unsuccessful, with a 15-minute wait on hold yielding no response.

The automated answering system provided minimal information, assuring customers that the internet issue would be resolved promptly by their technical team.

Numerous customers have taken to social media to report internet issues and express their disappointment with the company's performance.

Vodafone Egypt is jointly owned by South Africa's Vodacom Group and state-controlled Telecom Egypt.

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