File Photo: An Egyptian worker waits for a customer at a petrol station in Cairo. AFP
In a follow-up to its 11 May statement, the petroleum ministry confirmed that affected individuals who filed complaints through the government hotline 16528 or via the government complaints portal will be reimbursed with an amount equivalent to the value of the replacement invoice, up to a maximum of EGP 2,000.
To become eligible for compensation, vehicle owners must have filed their complaint between May 4 and May 10 with supporting documents that include proof of vehicle ownership and a certified invoice indicating the cost of replacing the fuel pump.
Those eligible can now upload required documents through the official Unified Government Complaints Portal at www.shakwa.eg using their previously issued complaint reference number.
Alternatively, documents may be submitted via WhatsApp to either of the following numbers: 01288816528 and 01222216528.
The ministry emphasized that all submitted applications will be reviewed according to pre-announced standards to ensure fairness, transparency, and protection of citizen rights.
The compensation process comes after widespread public concern last week over damaged vehicle fuel pumps caused by faulty gasoline.
The ministry said quality tests revealed non-compliant gasoline samples across multiple governorates.
Five samples out of 807 analyzed were proven non-compliant with Egyptian specifications: two in Greater Cairo, one in Alexandria, and two in Upper Egypt.
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