The country’s Tax Authority has authorized E-Tax to provide digital infrastructure and technical assistance while E-Finance will monitor taxpayer and user satisfaction rates of services offered by E-Tax at tax service centers, to include new and developed services.
Egypt is bolstering its efforts to transform its tax landscape to a customer service-based environment. Alongside launching services through a mobile application where taxpayer can access their information and pending invoices and receipts.
This is to integrate technology with the tax database, as well as “simplify and streamline the process as much as possible,” according to the statement, citing Finance Minister Ahmed Kouchouk.
These remarks were made during the minister’s visit to the first premium tax services center in New Cairo prior to its official opening.
Kouchouk underscored clear communications mechanism with taxpayers, electronically, through the application’s chatbots, call centers and customer service to ensure expedited response to requests for support.
Egypt’s recent second tax facilitation package focuses on supporting and encouraging tax compliance, streamline procedures through expanding digital services as well as improvements to VAT refund efficiency and the launch of premium taxpayer service centres.
This built on the first phase, which focused on strengthening trust between the Tax Authority and the business community.
The second package also aims to expand the tax base rather than increase the tax burden on existing taxpayers, in line with recommendations by the International Monetary Fund (IMF).
The IMF has warned that the country’s revenue projections are still not fully aligned with the Extended Fund. Facility (EFF) programme’s tax targets.
Egypt’s government is aiming for a five percent primary surplus by FY2026/2027, which starts on 1 July 2026 and will be supported by additional tax reforms, as well as removing VAT exemptions and introducing a dividend tax on state-owned enterprise profits. The IMF emphasized that adopting these measures will ensure that Egypt meets its fiscal goals.
The country’s tax revenues rose by 30.8 percent in the first seven months of FY 2025/2026 to EGP 1.6 trillion, expenditure growth remained elevated, however, despite strong revenue.
The state forecasted that total revenues would account for 15.3 percent of Egypt’s GDP, while total expenditures would take up 22.4 percent of the GDP for all of FY 2025/2026, as per the state-set budget for the year.
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