The system processed the complaints during a month that coincided with Ramadan and Eid Al-Fitr, reflecting sustained demand for public services and government intervention across key sectors, according to a cabinet statement released on Tuesday.
The statement noted that Madbouly instructed officials to enhance communication channels with citizens and accelerate the resolution of complaints, while continuing to upgrade monitoring mechanisms and coordinate electronically with ministries, governorates, and relevant state bodies.
The move aims to improve response speed and accuracy, reinforcing transparency and governance standards.
Ministries accounted for 78 percent of complaints, with nine key ministries handling around 94 percent of cases directed to them, including supply, interior, social solidarity, housing, health, communications, electricity, petroleum, and education.
Governorates handled 15 percent, while public authorities and universities accounted for 7 percent.
In the healthcare sector, authorities dealt with around 9,300 complaints, including urgent medical cases, treatment requests, and service-quality issues.
Responses included resolving more than 2,900 emergency cases and facilitating treatment procedures for over 1,200 patients.
Market regulation remained a priority, with intensified oversight to ensure the availability of essential goods and prevent price hikes, particularly following recent fuel price adjustments, the statement added.
The Ministry of Supply alone handled about 95,600 complaints and inquiries, most of which were related to subsidy disbursement and market controls.
In social protection, the Ministry of Social Solidarity processed 9,173 complaints, including issuing and reactivating 2,727 “Takaful and Karama” cards, providing financial assistance, and supporting vulnerable groups, including people with disabilities.
Emergency and public safety complaints totalled around 2,904; all were treated as urgent to prevent risks and ensure the continuity of vital services.
Other sectors also recorded significant volumes, including housing and utilities (24,600 complaints), electricity (5,309), telecommunications (5,082), education (4,021), and petroleum (3,578), as authorities worked to improve service delivery and address systemic issues.
Egypt’s unified government complaints system, operated under the cabinet, has evolved into a central policy tool for monitoring public service delivery, handling hundreds of thousands of complaints monthly, often exceeding 200,000 submissions during peak periods such as Ramadan and major holidays.
Authorities have increasingly used the system as an early-warning mechanism, analyzing complaint patterns geographically and sectorally to identify service gaps and market disruptions.
The platform is digitally linked to ministries, governorates, and oversight bodies, including the Consumer Protection Agency and Supply Ministry, enabling coordinated responses to tens of thousands of cases related to price control, utilities, and public safety each month.
The system forms part of Egypt’s broader digital transformation agenda and efforts to enhance transparency, service efficiency, and social protection coverage, particularly amid ongoing inflationary pressures that have increased reliance on subsidized goods and public services.
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