Prime Minister Mostafa Madbouly reviewed the system’s monthly performance in a report prepared by Tarek El-Refaie, assistant secretary-general of the Cabinet for complaints and citizen satisfaction, as the government seeks to improve response times and public service efficiency through digital complaint management.
According to the report, around 166,000 complaints and requests, representing 81 percent of the total received during April, were referred to relevant authorities for examination and response, while 37,000 complaints were archived in accordance with approved regulations.
Another 2,000 complaints and requests remain under review pending further procedures.
Healthcare remained one of the system’s highest-priority sectors, with around 14,000 complaints and distress calls recorded during the month.
Authorities resolved 3,783 urgent medical cases requiring immediate intervention, completed procedures for 3,559 requests linked to treatment-at-state-expense decisions or health insurance services, addressed 2,070 complaints related to healthcare quality, and processed 1,617 requests tied to the presidential initiative to eliminate surgical waiting lists.
In the social protection sector, the Ministry of Social Solidarity handled around 11,200 complaints and requests, including issuing and reactivating 2,671 “Takaful and Karama” cards for eligible families and completing procedures for 564 integrated services cards for people with disabilities.
Authorities also provided emergency financial assistance to 389 citizens facing difficult living conditions and rescued 31 homeless people.
The report highlighted intensified market oversight efforts amid government attempts to stabilize prices and ensure the availability of essential goods.
The Ministry of Supply examined 7,916 complaints and reports, resolving 2,408 complaints related to ration cards and responding to 1,631 complaints concerning price fluctuations or shortages of goods.
Meanwhile, the Consumer Protection Agency handled 2,545 complaints and reports and resolved 1,860 of them, while the National Food Safety Authority processed 343 complaints and resolved 194 through inspection campaigns and legal measures against violators.
The housing and utilities sectors recorded around 33,500 complaints and requests during April, including 25,700 linked to housing.
Authorities resolved 9,563 complaints regarding construction violations, responded to 4,176 requests for housing allocation under national projects, and addressed 1,112 complaints related to building permits.
The Ministry of Interior handled around 16,500 complaints related to public security and traffic services, while the education sector recorded 8,444 complaints and requests across various educational stages.
The electricity sector received around 8,230 complaints, the telecommunications sector recorded 6,555 complaints, and the petroleum sector handled 5,514 complaints and reports during the month.
Egypt’s unified government complaints system, operated under the cabinet, has evolved into a central policy tool for monitoring public service delivery, handling hundreds of thousands of complaints monthly, often exceeding 200,000 submissions during peak periods such as Ramadan and major holidays.
Authorities have increasingly used the system as an early-warning mechanism, analyzing complaint patterns geographically and sectorally to identify service gaps and market disruptions.
The platform is digitally linked to ministries, governorates, and oversight bodies, including the Consumer Protection Agency and Supply Ministry, enabling coordinated responses to tens of thousands of cases related to price control, utilities, and public safety each month.
The system forms part of Egypt’s broader digital transformation agenda and efforts to enhance transparency, service efficiency, and social protection coverage, particularly amid ongoing inflationary pressures that have increased reliance on subsidized goods and public services.
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