Uber promises to refund Egypt customers overcharged after ‘technical glitch’

Ahram Online , Sunday 17 Sep 2023

Uber promised on Sunday to refund its customers in Egypt who have recently been wrongly charged extra fees for paying with their bank cards, blaming the issue on a “technical glitch.”

An Uber pick-up location. File photo/Reuters


Due to a technical error, customers using bank cards to pay for their rides were charged an extra 10 percent foreign exchange fee after they were referred to a foreign bank, news reports cited Norhen Ali, Head of Communications for the Middle East and North Africa at Uber, as saying.

According to media reports, Uber said in a statement that it resolved the problem that arose last Tuesday while the company was updating its payment systems. 

In response to claims that Uber forced customers using credit or debit cards to pay fares in US dollars, the General Manager of Uber Egypt, Youssef Abouseif, told the media that Uber would continue to collect the trip fares in Egyptian pounds.

Uber also denied closing its bank accounts in Egypt or terminating its business there. 

The ridesharing company, which has been operating in many Egyptian cities since 2014, employs thousands of independent contractors as drivers all over the country. 

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