Egypt’s Telecommunications Authority imposes EGP 20 million fine on Telecom Egypt

Ahram Online , Friday 8 Dec 2023

Egypt’s National Telecommunications Regulatory Authority (NTRA) announced imposing a fine of EGP 20 million on Telecom Egypt (WE) on Friday following a serious widespread breakdown in telecom infrastructure and disconnection of voice and internet services on Tuesday.

The logo of Telecom Egypt (WE)


According to the NTRA statement, operators were also directed to provide compensation for affected customers, following the NTRA's public compensation rules to ensure that users’ rights are protected in case of service breakdowns.

On Tuesday, WE announced that the internet service was impacted in some areas nationwide as a result of a technical malfunction that affected one of the main network devices.

Many internet users in different areas across the country have complained about service disruptions for hours.

Additionally, Egypt’s Public Prosecutor's Office announced on Tuesday evening the disruption of its digital services due to internet issues. 

Among the services disrupted are those presented by the traffic prosecution services including traffic tickets as well as the official documents related to social status and family prosecutions. 

A day later, WE announced that internet service had been fully restored across the country.

The company denied rumours on social media that there was a rupture of one of its underwater cables.

WE also announced that its customers would be compensated with an additional 10 GB on all internet packages, apologizing for the disruption.

Telecom Egypt is the largest provider of fixed-line internet services in the Middle East and Africa.

In August 2023, Egypt had 11.7 million ADSL subscriptions, 2 million USB Modem users, and 69.7 million mobile internet users, according to figures from the Ministry of Communications and Information Technology.

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