Mobinil compensates users for last week's service cut

Ahram Online, Tuesday 7 Jun 2011

Mobile giant wipes one day from subscriber bills and offers half-price calls following last Wednesday's five-hour network failure

Mobinil shop
No need to storm its shops - Mobinil vows compensation (Photo: Reuters)

Mobinil is offering customers compensation for last week's cut in services.

The mobile operator's network was out of action for five hours on the evening of Wednesay 1 June, sparking anger among customers unable to make or receive calls.

An advertisement in Tuesday's Al-Ahram newspaper apologised for the cut and promised to wipe a complete day from subscribers' June bills, calculated by each user's daily average.

Mobinil said it would also give prepaying users a 50 per cent discount on outgoing calls to Mobinil lines on 8 June.

Mobinil blamed the outage on technical problems, although owner and former CEO, Naguib Sawiris, joked the network failure was caused by "the old regime."

Last week, an Egyptian court ordered ex-president Hosni Mubarak and two of his former ministers to pay $90 million compensation to Egyptian telecoms firms which his regime ordered to cut services on 28 January.

Mobile companies have come under fire for obeying the ousted government's orders. Ahram Online recently obtained documents showing that plans and agreements to cut telecoms were made back in 2008, almost three years before January's uprising.

Last week a new commercial from Vodafone also prompted outrage by seeming to take credit for Egypt's revolution.

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