NTRA fines Vodafone Egypt EGP 20.5 million for 4G network outage

Ahram Online , Thursday 7 Mar 2024

The National Telecom Regulatory Authority (NTRA) announced in a statement issued on Thursday that it has fined Vodafone Egypt EGP20.5 million for the recent partial outage in the service provider's 4G network.

File Photo: National Telecommunications Regulatory Authority building. Photo courtesy of NTRA.


NTRA also directed Vodafone to compensate those customers affected by the outage according to the general compensation rules set out by the authority for service providers in Egypt to protect user rights should services break down.

These rules also entail imposing incremental penalties on companies in case of any service disconnections that cause losses to subscribers and that occur after granting licenses to operators, the authority said in its statement.

Furthermore, NTRA asserted that all measures should be taken to ensure the continuity of services and avoid the re-occurrence of network breakdowns to avoid any negative impacts on users.

Users of Vodafone Egypt faced a partial outage on Tuesday that impacted some of the network's mobile and internet services.

The issue primarily affected the 4G network, but many users regained mobile network access by switching to the 2G or 3G networks.

On the same day, Vodafone Egypt said it would submit a compensation proposal to NTRA following a widespread outage in its 4G network that affected millions of users nationwide.

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