The industry sector is among the top five priority sectors, along with tourism, health, agriculture, and energy, that the government focuses on developing and supporting.
What is the Investor Support App?
The Investor Support Application is a new tool developed to facilitate communication between industrial investors and the Ministry of Industry and Transport.
It is launched as part of the government's efforts to keep pace with modern technological trends and aims to simplify the process of submitting and tracking complaints and inquiries, ensuring investors receive prompt and efficient responses.
Key features of the app
1. Ease of Access and User-Friendly Interface: The app is designed to be simple to use, allowing investors to quickly submit their complaints or inquiries directly to the relevant ministry departments.
2. Integration with Ministry Entities: The app links investors with the appropriate ministry entities and the Investor Service and Support Unit electronically, ensuring smooth and quick communication.
3. Current Availability and Future Expansion: Currently, the app is available on Android devices, with plans to launch an iOS version soon. It allows investors to track the status of their complaints or inquiries, providing them with timely updates.
4. Real-Time Notifications: After submitting a complaint or inquiry, investors will receive notifications directly on their mobile phones, confirming that the issue has been forwarded to the concerned ministry department. Once the concerned entity responds, the Investor Service Unit will notify the investor with the final response. Additionally, investors can request an expedited response if a delay occurs.
5. Streamlined Communication: Investors can create an account by entering their personal information — name, phone number, email, activity, and governorate. Once the account is created, they can easily submit complaints or inquiries and track their status in real-time.
How to use it
Step 1: Download the app from the Google Play Store by following this link: https://play.google.com/store/apps/details?id=mi.isdt.complaints.
Step 2: Upon entering the app for the first time, create your account by registering your personal details, including your name, phone number, email, business activity, and governorate.
Step 3: Select the type of service you require, either "Complaints" or "Inquiries."
Step 4: Provide the necessary details for your complaint or inquiry, including a title, subject, and any supporting documents (up to a maximum of five images).
Step 5: Press "Submit" to send your complaint or inquiry.
Once submitted, you can track the status of your request in your personal profile, and if necessary, expedite the response by pressing "Follow-Up" for delayed replies.
Why is this important?
The launch of this application aligns with the Ministry of Industry and Transport's commitment to improving the business climate in Egypt.
By offering a direct, digital channel for resolving issues, the app empowers industrial investors to address their concerns quickly, without the need for long, complex bureaucratic procedures.
Additionally, it provides the ministry with valuable data to address recurring issues, ensuring that investors' needs are met efficiently and promptly.
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